Overview
Loading ticket data…
Key Metrics
Open
awaiting action
📂
Urgent
highest priority
🔥
Resolved
completed
✅
Avg Response · 30d
based on resolved tickets
🕐
Avg Response · 24h
based on resolved tickets
🕐
Breakdown
🎯 By Priority
📊 Open vs Resolved — by Week
📈 Created — Last 30 Days
🏛️ By County Division AI
🗂️ By AI Category AI
Recent Tickets
Latest 50 Tickets
90-Day Performance Report
MIS Department — Service Performance
Loading…
Houston County Board of Commissioners
Average Response Time
How quickly we respond to new support requests
Average Resolution Time
How long it takes to fully resolve an issue
Tickets Resolved
Total support requests handled by the team
Currently Open
Unresolved tickets awaiting action
Follow-Up & Communication
Average staff interactions per resolved ticket
Departments
Ticket volume by county department
Department Summary
Department Comparison
📊 Open Tickets by Department
Agent Performance
Workload and ticket status per agent
Agent Workload
Workload Comparison
👥 Open Tickets per Agent
All Tickets
Loading…
Ticket List
Quarterly Workload Report
Ticket activity breakdown by month, agent, and category
Monthly Breakdown
👥 Tickets by Agent
🗂️ Tickets by Category
📊 Monthly Volume
🎯 Priority Distribution
Agent Detail
Agent Workload —
Settings
Configure your dashboard connection and preferences
Connection
Proxy URL
The address where
freshservice_proxy.py is running on your networkConnection Status
Live status of the proxy connection
—
Auto Refresh
Refresh Interval
How often the dashboard automatically pulls new data from Freshservice
Freshservice
Domain
Your Freshservice tenant domain
—
Open in Freshservice
Go directly to your Freshservice portal
About
Houston County MIS Dashboard
Built for Houston County Board of Commissioners · MIS Department · Warner Robins, GA
v2.0